(Letter received 7/17/2010, service completed 7/15/2010)
Gerry,
I would like to thank you as well as your staff, notably Billy and Adam, for far exceeding my expectations on the service provided. The Management of your dealership and General Motors are very lucky to have people like you representing them. Myself and General Motors thank you for re-establishing my faith in the brand.
Sincerely,
"Mike"
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