We have a limited number of single day, individual tickets for the Otsego County Fair in Morris available at NO COST to new Facebook friends. It's simple to qualify, just friend Country Club Auto Group on Facebook and tell us that you want a fair ticket. The Otsego County Fair runs August 3-8 and both Country Club Imports and Country Club Motors will be there everyday.
Offer good on a first come/first served basis, while our supply lasts, one ticket per customer adding Country Club Auto Group as a friend.
Monday, July 26, 2010
Fair Season is here
Once again this year, Country Club Auto Group will be at the County Fairs in our area. Stop in to see our product displays, ask a question or just to say hi - we're always glad to see you. We will be staffing our tent every day that each fair is open; we will also have staff in the showrooms at both Country Club Imports and Country Club Motors to serve you, as always.
Here are the schedules for the fairs this year:
Cobleskill Sunshine Fair (Schoharie County): July 30 - August 7.
Otsego County Fair (Morris): August 3 - August 8.
Delaware County Fair (Walton): August 16 - August 21.
We hope to see you there!
Here are the schedules for the fairs this year:
Cobleskill Sunshine Fair (Schoharie County): July 30 - August 7.
Otsego County Fair (Morris): August 3 - August 8.
Delaware County Fair (Walton): August 16 - August 21.
We hope to see you there!
Thursday, July 22, 2010
Emergency Service
(Dated June 29, 2010)
Country Club Motors...
Attn: Scott Davis & Tom Armao
Re: Emergency Service 6/21/10
Dear Mr. Davis & Mr. Armao:
On Sunday, June 20th, 2010, my family and I found ourselves without a car due to what we perceived to be a "dead battery" in my 2006 Impala. At the time of the incident, we were vacationing in the Cooperstown, NY area in anticipation of watching my son's Senior Babe Ruth team play on Double Day Field the following morning. When we came out of a local eatery and learned my car wouldn't start we found ourselves stranded, 178 miles from home....
On Monday morning I called my local Chevrolet Dealer in (...), PA, and they located your dealership right away...It was at that time that I first spoke to one of your Service Consultants, Bill DeMarais. I explained to Bill that we were away from home with a car that wouldn't start and a first baseman that needed to get to Double Day Field...Bill was very sympathetic to our situation and told me that if we could get the car started we could bring it in for service. Thankfully the jump worked and we found your location shortly thereafter.
In the meantime, I asked our coach to take my son to the field and made them both a promise that my husband and I would be back in time for the game. AND THAT WE DID. But it wouldn't have been possible without the professionalism and the excellent customer service we received from your service consultant, Bill DeMarais. From the time we arrived at Country (Club) Motors, and drove off to meet our team at the field, he was polite and friendly. Being a customer service provider myself, I completely understand what Monday mornings are like...Bill gave us his undivided attention while processing my car for intake.
...My husband and I were extremely happy with the outcome as we still had time to make our son's game.
In closing I'd like to once again thank Bill DeMarais for his time and assistance and tell him that it's times like this and people like him that remind us of why we put our faith and trust in the Chevrolet name, its products, and the three Chevrolet cars in our family.
Our best regards,
Doreen & Dean
(Edited for space & customer privacy)
Country Club Motors...
Attn: Scott Davis & Tom Armao
Re: Emergency Service 6/21/10
Dear Mr. Davis & Mr. Armao:
On Sunday, June 20th, 2010, my family and I found ourselves without a car due to what we perceived to be a "dead battery" in my 2006 Impala. At the time of the incident, we were vacationing in the Cooperstown, NY area in anticipation of watching my son's Senior Babe Ruth team play on Double Day Field the following morning. When we came out of a local eatery and learned my car wouldn't start we found ourselves stranded, 178 miles from home....
On Monday morning I called my local Chevrolet Dealer in (...), PA, and they located your dealership right away...It was at that time that I first spoke to one of your Service Consultants, Bill DeMarais. I explained to Bill that we were away from home with a car that wouldn't start and a first baseman that needed to get to Double Day Field...Bill was very sympathetic to our situation and told me that if we could get the car started we could bring it in for service. Thankfully the jump worked and we found your location shortly thereafter.
In the meantime, I asked our coach to take my son to the field and made them both a promise that my husband and I would be back in time for the game. AND THAT WE DID. But it wouldn't have been possible without the professionalism and the excellent customer service we received from your service consultant, Bill DeMarais. From the time we arrived at Country (Club) Motors, and drove off to meet our team at the field, he was polite and friendly. Being a customer service provider myself, I completely understand what Monday mornings are like...Bill gave us his undivided attention while processing my car for intake.
...My husband and I were extremely happy with the outcome as we still had time to make our son's game.
In closing I'd like to once again thank Bill DeMarais for his time and assistance and tell him that it's times like this and people like him that remind us of why we put our faith and trust in the Chevrolet name, its products, and the three Chevrolet cars in our family.
Our best regards,
Doreen & Dean
(Edited for space & customer privacy)
Great Service Experience
(Letter received 7/17/2010, service completed 7/15/2010)
Gerry,
I would like to thank you as well as your staff, notably Billy and Adam, for far exceeding my expectations on the service provided. The Management of your dealership and General Motors are very lucky to have people like you representing them. Myself and General Motors thank you for re-establishing my faith in the brand.
Sincerely,
"Mike"
Gerry,
I would like to thank you as well as your staff, notably Billy and Adam, for far exceeding my expectations on the service provided. The Management of your dealership and General Motors are very lucky to have people like you representing them. Myself and General Motors thank you for re-establishing my faith in the brand.
Sincerely,
"Mike"
Tuesday, July 6, 2010
Very Satisfied Purchaser
(Dated June 18, 2010)
Dave:
I just wanted to take a few minutes to Thank You for the exceptional customer service that you provided in the purchase of my mother's (...) 2006 Mitsubishi Outlander. Not once did she feel pressured into purchasing, and great care was given to her financial needs. The sales process was very well explained and she is extremely satisfied with her purchase and looks forward to doing future business with you and Country Club Imports. Working many years as a manager in Customer Service and Support for Bank of America I can appreciate going above and beyond for a customer and doing the right thing, and just feel you deserve this recognition. Thank you again for a job well done, we both look forward to doing future business with you.
Sincerely
Timothy W Gutliph II
Bank of America, N.A.
Customer Service & Support, Officer
(reprinted with the customer's permission)
Dave:
I just wanted to take a few minutes to Thank You for the exceptional customer service that you provided in the purchase of my mother's (...) 2006 Mitsubishi Outlander. Not once did she feel pressured into purchasing, and great care was given to her financial needs. The sales process was very well explained and she is extremely satisfied with her purchase and looks forward to doing future business with you and Country Club Imports. Working many years as a manager in Customer Service and Support for Bank of America I can appreciate going above and beyond for a customer and doing the right thing, and just feel you deserve this recognition. Thank you again for a job well done, we both look forward to doing future business with you.
Sincerely
Timothy W Gutliph II
Bank of America, N.A.
Customer Service & Support, Officer
(reprinted with the customer's permission)
Thursday, July 1, 2010
4th of July Weekend
Thanks so much to all the customers who purchased in June, you made it a great month and we took in a lot of clean trades. July programs are out and look spectacular, call one of our Sales & Leasing Consultants for details or if you have any questions.
We will be open July 3rd and closed July 4th and 5th. All of the employees of Country Club Motors and Country Club Imports wish you a safe and relaxing 4th of July weekend!
We will be open July 3rd and closed July 4th and 5th. All of the employees of Country Club Motors and Country Club Imports wish you a safe and relaxing 4th of July weekend!
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